Privacy Policy

Introduction

At MedyHealth, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website or healthcare services.

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Information We Collect

We may collect information such as:

• Name and contact details
• Phone number and email address
• Address required for home healthcare services
• Appointment and booking information
• Information provided through enquiries or support requests
• Healthcare information where necessary for the requested service

We may also collect limited technical information such as browser type, device information, IP address and website usage data.

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How We Use Your Information

We may use your information to:

• Respond to enquiries and service requests
• Schedule and manage appointments
• Provide healthcare and home-care services
• Coordinate healthcare professionals and home visits
• Provide customer support
• Process payments where applicable
• Improve our website and services
• Send appointment and service-related updates
• Meet applicable legal or regulatory requirements

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Healthcare Information & Confidentiality

Where healthcare or medical information is provided to MedyHealth, it may be used as reasonably necessary to provide, coordinate or manage the requested healthcare service and maintain appropriate records.

Access to such information should be limited to authorized persons who require it for legitimate service-related, administrative or legal purposes.

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Sharing of Information

MedyHealth does not sell or rent your personal information. Information may be shared with authorized healthcare professionals, caregivers, service providers or other parties where reasonably necessary to provide services, process payments, operate our website or comply with applicable legal requirements.

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Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand usage, remember preferences and enhance user experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

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Data Security & Retention

MedyHealth takes reasonable administrative, technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

We retain information for as long as reasonably necessary for service delivery, record keeping, legal, regulatory, accounting or other legitimate purposes.

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Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to request access to or correction of certain information and raise concerns regarding how your information is handled.

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Third-Party Services & External Links

Our website or services may use third-party providers such as payment processors, communication platforms, analytics providers, hosting services or other technology providers.

Our website may also contain links to third-party websites. MedyHealth is not responsible for the privacy practices or content of external websites.

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Updates to This Privacy Policy

MedyHealth may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

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Contact & Privacy Queries

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact our support team.

MedyHealth
Email: support@medyhealth.in